Satisfaction or money back guarantee
Satisfaction or money back guarantee
At Lux Hair Growth, we believe in the effectiveness of our serum, which is why we offer a money-back guarantee if you don't see results after 12 weeks of continuous use.
To take advantage of our money-back guarantee, simply follow the instructions below:
Conditions that must be met:
You must have used our serum regularly and according to instructions for at least 12 weeks.
Before use:
Take a clear picture of your hair before you start using the serum. Make sure the date is visible in your camera roll (screenshot from the album).
After 12 weeks:
Take a new picture of your hair after 12 weeks of use, as well as a picture of the product used (also with the date visible in the camera roll).
Contact us:
Send an email to our team at contact@luxhairgrowth.com or use the contact form on the website. Please include:
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Your two pictures (before/after)
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Picture of the product used
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And any other information that may be relevant to the assessment of your request
Processing your request:
Our team will respond within 3 to 5 business days of receiving your message.
Important:
Even if you followed a 1 month (4 weeks) or 2 month (8 weeks) course, you must wait 12 weeks from the receipt of your package to be eligible for a refund request. The same steps must be followed to submit your request, and this only after the full 12 week period.
